Nabin Timalsina

Technology Operation Specialist · IT Service Delivery Expert · Cloud & Network Infrastructure Professional

View Experience LinkedIn Profile
6+
Years in IT
3
Roles Held
4
Projects Completed
Who I Am
About Me
6+Years of Experience
in IT Industry

A results-driven IT professional with over 6 years of experience spanning IT Service Delivery, Network Infrastructure, and Cloud Operations. I specialize in bridging the gap between technology and business, ensuring seamless, secure, and scalable IT solutions.

From managing physical network infrastructure to cloud platforms like AWS and GCP, I bring a holistic approach to technology operations.

📞 +977-9849875412
💼linkedin.com/in/nabin-kumar-timalsina

Technical Skills

Network Analysis IT Support Cyber Security Cloud Computing AWS GCP DNS & Hosting CCTV & Biometrics Firewall & Switches ITIL

Soft Skills

Communication Problem Solving Leadership Teamwork Time Management Mentorship
Career Journey
Work Experience
Technology Operation Specialist
Apr 2025 – Present
  • Physical network infrastructure design, monitoring and optimizing for best user experience.
  • Biometric, Internet service, CCTV & physical network device (Switch, Firewall, Access Points) management and configuration.
  • Cloud Infrastructure (AWS, GCP) management, configuration and lifecycle management.
  • DNS service and hosting application management.
Sr. IT Service Delivery Analyst
Oct 2022 – Apr 2025
  • Collaborated with users and team members to prepare and document IT and business requirements.
  • Identified and assessed business process inefficiencies, proposing optimal practices and system enhancements.
  • Deployed functional solutions including system test plans ensuring quality and integrity.
  • Created user documentation, training guides, functional specifications and process flows.
  • Acted as key point of contact providing advice and guidance in system project decision making.
  • Performed data validation ensuring accuracy for business operations and new projects.
  • Trained business staff and IT team members, providing mentorship and guidance.
  • Identified recurring incidents and worked to address root causes to prevent future incidents.
  • Served as liaison between IT and business teams, ensuring service alignment with business needs.
  • Managed employee onboarding and offboarding including hardware, software, and SaaS access.
  • Collaborated with GRC and security teams to ensure compliance with policies and regulations.
IT Service Delivery Analyst
Dec 2020 – Oct 2022
  • Reviewed current systems and recommended optimal solutions to improve business processes.
  • Monitored IT service performance to ensure SLA compliance.
  • Acted as primary point of contact for IT incidents and service disruptions.
  • Diagnosed hardware and software problems and replaced defective components.
  • Performed root cause analysis from problem identification to resolution within defined SLAs.
  • Communicated effectively with customers, users and management on service delivery updates.
  • Coordinated with IT teams to minimize impact of changes on critical services.
  • Hands-on experience in ITIL: incident, change, and problem management.
  • Managed small-scale projects and liaised with senior and engineering teams.
What I've Built
Completed Projects
01
Network Server Room Migration of On-Premise Office (Physical Infrastructure)
02
Onboarding of New ISP — Technical SLA Review, Service Availability & Cost Optimization
03
CCTV & Biometric Device Setup and Configuration in Office Environment
04
Confluence & Google Shared Drive Document Management and Cleanup
Credentials
Certifications
🛡️
ISC2 Cyber Security
International Information System Security Certification Consortium
🌐
CCNA
Cisco Certified Network Associate
☁️
AWS Certified Cloud Practitioner
CLF-C02 · Amazon Web Services
☕
Core Java Programming
Fundamentals of Java Programming & OOP Concepts
Get In Touch
Contact Me

Let's Connect 👋

Whether you have an opportunity, a question, or just want to say hi — feel free to reach out!

📞 +977-9709167299 ✉️ [email protected] 💼 LinkedIn Profile 💬